F.A.Q
Why experience Marine Sanctuaries?
Where do I meet to take part in tour?
EMS Snorkel leaders will have a registration tent/table set up near beach entry point – look for the EMS banner and marquee.
Is there an age limit to enter the event?
Depending on the event EMS snorkel days are open to children 5 years and above. All children 15 yrs and under must be accompanied in water by an adult/parent.
What can I bring to the event?
Bring your own wetsuit and snorkelling gear (if you don’t have your own snorkelling equipment we can provide free of charge).
Do you need to have snorkelling experience?
You don’t need to have snorkelling experience. If you would like to learn and be more confident EMS runs snorkel 101 classes in pool and also Snorkelling for beginners (ocean sessions). You do need to be able to move (any swim stroke) through water at least 25m. We advise that you attend a swimming class if you can’t swim.
What if sea / weather conditions are not suitable for snorkelling?
EMS team will monitor sea/weather conditions the week leading up to the snorkel sessions – if not suitable for snorkelling all participants will be contacted via email and text no less than 24 hrs before their booked snorkel tour to let them know that sessions have been re-scheduled or cancelled. Participants will be given option to re-schedule or receive refund.
CANCELLATIONS
If a customer wishes to cancel their booking the following conditions are applicable:
No shows and cancellations inside 72 hours prior – no refunds or transfers, excluding refund for any additional merchandise items purchased.
Cancellations from time of booking up to 72 hours prior to departure – refund with 20% cancellation fee or transfer to another EMS tour or event with a 20% administration fee. Extra payment for price difference may be required.
Booking received through a third party/travel agents/online travel agents may be subject to varying cancellation and refund policies. EMS is not liable for losses incurred through booking via a third-party agent.
PRICING
- Prices, products and offers are AUD and include GST
- We reserve the right to correct any printing errors.
- All tours are priced differently due to different arrangements and amount of funding received from partners and funding bodies.
Refund policy
In the rare event of a cancellation on our part, we will advise customers as soon as possible – we aim to inform you of cancellation at least 24hrs prior to event. Please ensure you provide us with a mobile number at the time of booking to ensure we are able to contact you should we need to.
EMS reserves the right to cancel any event due to extreme weather conditions or shark sighting at event site within 24 hours of event. Guests who have events cancelled due to shark sightings or extreme weather conditions are offered a FULL refund. Alternatively, you have the option to reschedule your event. Please be aware that there is not always a future event to reschedule to and that there may not be tickets available in future events.
Refunds will be processed via the same method as the payment was received.
Guests who have booked their event through a 3rd party/travel agent will need to be aware that their terms and conditions may differ. Third-Party bookings will be refunded to the Third Party rather than directly to the guest. Bank fees and charges incurred through the refund process are at the cost of the guest.
From time to time in the lead up to your event, we may contact you with important information. Please ensure we are provided with your current email address; we will not be responsible if a third-party travel arranger doesn’t pass on this information.
OUR REFUND POLICY DOES NOT COVER TRAVEL OR ACCOMMODATION BOOKED BY THE PASSENGER. WE RECOMMEND YOU TAKE OUT TRAVEL INSURANCE TO COVER FOR UNFORESEEN CANCELLATIONS.